Description
•Planning & Scheduling
•Manpower Planning, Scheduling, Transitioning new logos
•Preparing and publishing WBRs, MBRs, QBRs
•Recognize and recommend operational and support improvements for the enterprise
•Collect, analyze and report historical center performance statistics
•Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making
- Managing WFM Personnel
- Planning & Scheduling
- Manpower Planning, Scheduling, Transitioning new logos
- Preparing and publishing WBRs, MBRs, QBRs
- Preparing PPTs and presentations
- Running scenarios and simulations basis requirement
- Data reporting to other departments like Finance , IT Operations etc.
- Recognize and recommend operational and support improvements for the enterprise
- Creating Schedules and lead the weekly scheduling performance review and provide recommendations
- Administration of communication to and from Operations and other support departments.
- Collect, analyze and report historical center performance statistics.
- Understanding of Workload and HC calculations
- Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets
- Provide end to end analysis of financial assessment on weekly basis rolling up to the month
- Create accruals for revenues that may have been possibly earned but are not yet recorded in the account
- Perform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basis
- Perform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycle
- Calculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenue
- Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making
Data collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business
Location:
THA Bangkok - Bhiraj Tower at Bitech, 15th Flr
Language Requirements:
Time Type:
Full time