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Personal Assistants Job in Bangkok Recruiting by Capella Bangkok

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Personal Assistants

🔖 Full Time

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Position Overview

Be an ambassador for the hotel team and Capella brand's signature service: the Capella Culturists, who will provide flawless, upscale and professional stellar personalized customer service such as pre-arrival contact, personalized check-in and check-out, concierge service and VIP treatment to all of our guests in order to craft memorable experiences throughout their stay delivering on our service promise.

The Role

Ensuring and providing flawless, upscale, professional and high-class guest service experiences as Capella Culturist to our guests throughout their stay.
Ensure that the personal assistant service as 'Capella Culturist' is being offered at all time to every guest with whatever possible adhering to all requests, as long as those are not against the law.
Sending pre-arrival email to all guests to extend a very warm welcome to learn guest preferences e.g. purpose of visit, guest preferences and special request, as well as to offer assistance for transportation in order to fulfill guest wishes and to create the best memorable experience for our guests.
Communicate with housekeeping to ensure rooms are in perfect condition before guest arrival and working with all departments to meet guests' needs.
Arrange and prepare welcome amenities to be ready in the room for all arrival guests.
Check the daily arrival list for all guests with special attention details e.g. guest preference, special occasion or special request. Recognize all returning and VIP guests, and extend a warm welcome back gesture.
Maintain an up to date knowledge of the hotel daily services, amenity, activities, promotion, and event.
Have a thorough understanding of all guest room features, amenity, in room facilities, hotel venues and emergency procedures and orienting guest with once escort all guest to their room.
Meet guests when they arrive, perform personal check in at the Living Room and accompany all guests to their rooms.
Ensure all in house guests are greeted in the lobby with a warm professional friendly manner and anticipate their needs before they arise and offer assistance at all times.
Ensure all guests are greeted upon departure in a professional friendly manner.
Perform private check out, to prepare bills and ensure all details are accurate before present to the guest and process billing payment procedure upon departure.
Be able to take room reservations when the Reservations Department is closed and accurately input into PMS.
To create activity, to promote and participate all activities in the Living Room with guests.
To maintain the best condition of the Living Room, by ensuring all desks and equipment are cleaned and organized.
Be the champion of Bangkok city, to know everything you need to know about city and be able to offer guests with reliable and personalized suggestions about their requests e.g. local tourist spots, places to dine, shop and sight-see.
Stay update on what's happening in the hotel area and Bangkok, provides guests with information. Be fully acquainted with the different points of interest within the surrounding area of the hotel and local attractions.
Perform Concierge services by assisting in making arrangements for dining, entertainment, sports, events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, courier and postal service and any other services events or any guest special requests.
Keep accurate records of all arrangements and prepare confirmation for guests reference.
Occasionally be required to accompany guests to go off property.
Run errands for guests when necessary.
Handle guest complaints and follow up. Also ensure that all of guest complaints are consistently logged accordingly.
Monitor guest satisfaction from direct feedback, Review Pro, comment cards or any online reviews and raise up to House Manager / Capella Culturists Manager to follow up with the guest for further process of discussion to ensure we resolve guest concerns when necessary.
Anticipate guests' needs by learning their preferences, allergies, dislikes, etc and log guest preferences, requests or complaints accordingly.
For any guest requests, follow up call to be made back to the guest to verify complete satisfaction.
Maintain an image of professional Capella Culturists service to all guests, team members and management.
Be flexible as the job changes and be able to work flexible hours, including weekends, holidays and evenings if necessary.
Remain well-groomed at all times, serve as an ambassador for Capella hotel group.
Keep up-to-date on all hotel policies on safety and hygiene.
Perform all duties with discretion, professionalism and a pleasant demeanor.
Perform other duties and responsibilities as assigned by Managers.

Talent Profile

Diploma in Hospitality Management.
Experiences in similar role in a luxury hotel / resort.
Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations.
Very good command in spoken and written English.
Great attention to detail and accuracy with the ability to multi task and prioritize.
Ability to handle stress and stay calm under pressure.
Good conflict resolution skills with decision making and judgemental skills.
Flexible regarding the work schedules.
Knowledge in Property Management System (e.g. OPERA).
Competent computing skills (e.g. Microsoft Office).

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Are You Looking for a Personal Assistants job in Bangkok?

Great News! We've discovered an exciting live job opportunity for a Personal Assistants position in Bangkok. This job is currently open for hiring/recruiting by Capella Bangkok, exclusively for you at Thailand Jobs Expertini. Feel free to download the job details here.
What is the Personal Assistants Jobs Trends in Bangkok and Thailand?

Explore the current trends for Personal Assistants jobs in Bangkok and Thailand at Expertini. The following graph provides insights into the job market dynamics.
What is the work culture like at Capella Bangkok?

The work culture at Capella Bangkok must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Capella Bangkok and also by visiting their official website through Google.
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The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Thailand, particularly within Bangkok. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Bangkok's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Bangkok, additional details can be found on Bangkok Wikipedia.
Is Capella Bangkok hiring in Bangkok?

Yes, we found live job(s) for Capella Bangkok in Bangkok.
Are there any jobs for Personal Assistants in Thailand?

Personal Assistants jobs are available in Thailand.
Curious about the cost of living in Bangkok compared to other cities in Thailand? Uncover the details!

Exploring the cost of living in Bangkok. At Expertini.Com for Bangkok , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
What is the average salary range for Personal Assistants in Bangkok?

The average salary range for Personal Assistants in Bangkok varies, but the standard pay scale is rated "Standard" in Bangkok. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
How can I apply for a job at Capella Bangkok?

To apply for a job at Capella Bangkok follow the application process following the "Apply Now" button at Thailand Jobs Expertini and also you can visit Capella Bangkok official career page and follow their application process.
What are the key qualifications for Personal Assistants?

Key qualifications for Personal Assistants typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Personal Assistants positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Are there any remote job opportunities for Personal Assistants?

Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Personal Assistants on Thailand Jobs Expertini.
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