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IT Service Desk, L1, 60k THB, Hybrid, Great benefits Job in Bangkok Recruiting by Michael Page

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IT Service Desk, L1, 60k THB, Hybrid, Great benefits

🔖 Full Time

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Multinational IT Services
Stable and Well-known company

About Our Client

The client is specializes in the distribution of pharmaceutical products. They offer a diverse range of medications and healthcare solutions to meet the needs of patients and healthcare providers. With a focus on quality and innovation, they strive to improve access to essential medications and contribute to better health outcomes for individuals worldwide.

Job Description

Provide helpdesk support, resolving first-level user issues and conducting basic troubleshooting.
Assist staff with installing, configuring, and troubleshooting desktop computers, peripherals, and software within established standards.
Log and resolve service desk calls, keeping users updated on progress.
Collaborate with vendor support to resolve technical problems with desktop equipment and software.
Work with IT support staff from other countries to address user issues as needed.
Ensure seamless integration of desktop computers with various systems in a multi-layered client-server environment.
Manage the PC re-image program using Intune.
Conduct staff training on hardware and software usage.
Recommend and perform system upgrades when necessary.
Assist in purchasing, building, and deploying IT hardware and software.
Maintain IT inventory through hardware and software audits.
Experience with Azure environment.
Provide support for Video Conferencing systems
Customer/user satisfaction reported as the top priority.
Log 100% of all service requests received from end-users.
Ensure timely triage, resolution, or assignment of logged tickets.
Coordinate with Application Owner teams for any service requests beyond the support area.
Conduct annual software and hardware audits, ensuring completion.
Ensure complete and successful rollout of equipment and systems.

The Successful Applicant

Demonstrate passion for customer service, exhibiting traits such as organization, approachability, enthusiasm, resilience, and friendliness.
Possess strong technical knowledge and skills in Desktop support, considered essential for the role.
Have experience working in a full Office365 environment, which is also essential.
Hold a degree or TAFE Diploma in IT, an essential qualification.
Preferably be a Microsoft Certified Professional, demonstrating strong proficiency.
Preferably have experience with SCCM/Intune, which is considered advantageous.
Exhibit excellent communication skills, both written and verbal.
Display a strong work ethic and willingness to meet job demands.
Demonstrate logical and clear thinking abilities.
Excel as an exceptional problem solver, adept at finding solutions effectively.

What's on Offer

Hybrid work
Great Benefits

Apply Now

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Are You Looking for a IT Service Desk, L1, 60k THB, Hybrid, Great benefits job in Bangkok?

Great News! We've discovered an exciting live job opportunity for a IT Service Desk, L1, 60k THB, Hybrid, Great benefits position in Bangkok. This job is currently open for hiring/recruiting by Michael Page, exclusively for you at Thailand Jobs Expertini. Feel free to download the job details here.
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